Assured of the smoothest possible move
We would like to start with a short summary of the 6 most important pieces of information you will find reading this text. We do urge you to read it completely though, it is about the safety of your belongings.
- Follow this link to read and download the insurance conditions.
- Via this link we ask you to fill in the replacement value at the place of destination* of each items that represent an individual value of EUR 1,000.00 or higher. Do this prior to the (first) pack date please. *This does however automatically not apply to: items whose day value before the damage amounts to less than 40% of the original (new) value or household effects that are older than 42 months at the time of the damage.
- The value of your vehicle(s), you can fill out by following this link. We ask you the fill in the original catalog value of your vehicle when it was originally bought from.
- We need official proof of value for expensive art and antiques.
- We have imposed the KPI on ourselves to settle each claim within a maximum of 30 days, barring extremities and exceptions.
- Despite the extensive coverage of our insurance, there are a number of things that cannot be insured under a goods transport insurance policy. This concerns, among other things; jewelry, money, plants, livestock, decay of goods, consequential damage.
Your possessions have global cover, thanks to the AGS Insurance Program we have in place for DSM.
Follow this link to read and download the insurance conditions. At the bottom of this page we have highlighted some important parts in the insurance conditions, for your convenience and because we want to be fully transparent.
We put quality first
Our mission is, quite simply: to ensure that every single move is handled with the greatest possible quality and care. AGS has therefore accumulated all the expertise and experience that the firm has in the field of trouble-free removals. And insurance is crucial component of this process. AGS has therefore developed its own form of insurance, as an extension to the General terms and Conditions. While we, naturally, hope that you will not need to make any insurance claim, should you do so however, we remain at your service to handle the claim in the most meticulous and customer-focused manner.
Complete insurance for international and intercontinental removals
Your possessions are insured against all normal risks. You can therefore expect the insurers to bear the costs of any damages or repairs. If this is not possible, then you will receive compensation equivalent to the costs of replacing the damaged item at destination.
The added value of this type of insurance are as follows:
- a global, comprehensive insurance from door to door
- expert advice in establishing the value of your household contents
- customer-focused claims handling
How should you establish the value of your household contents?
For the most part we’ve done that for you already. The bulk of your household is automatically insured against the removal industry’s average insured value, which is EUR 2,000.00 per CBM (cubic meter). This average value is determined by Dutch insurers based on extensive research. However we all have those special items in our house with higher values. An expensive bike, a designers couch, a beautiful piece of art and of course electrical equipment and your high end laptop.
Send us below information before the move starts, so prior to the (first) packing day
Via this link we ask you to fill in the replacement value at the place of destination of each items that represent an individual value of EUR 1,000.00 or higher. You are asked to complete the application form for insurance in detail. Every single article with a value of EUR 1,000.00 or higher must be specified separately while stating the replacement value. This will prevent difficulties/discussions in the event of damage or loss. Ensure that these articles are also listed by the packer on the packing lists, and please, check this carefully before signing the lists.
The value of your vehicle(s), you can fill out by following this link. We ask you the fill in the original catalog value of your vehicle when it was originally bought from.
Antiques and art objects
Valuation reports must be submitted with high value items (items with an individual value of EUR 1,000.00 or higher) without serial number and/ or purchase receipt/ invoice. Usually this concerns art pieces and antiques. A value statement from an official body may also serve as proof (e.g. an auction house or antique shop). If no purchase receipt/ invoice or valuation report for above items is present, it will be a binding valuation on damage by our insurance expert. If no purchase receipt can be presented for items with a serial number, you must provide us with at least when the item is purchased, where and for which amount. Based on this information the insurer will research and determine the value (settlement amount).
Insurance during storage
Do you intend to put your household contents into a storage location (appointed by our company) for any period of time while moving home? Not to worry, we will automatically extend your transport insurance to a storage insurance for the entire period where you will remain fully covered.
Did you know?
That during a possible claim process AGS (read: our Noble Care claims department) will remain actively involved between the customer and the insurance company? Because of our excellent reputation, we are able to influence the lead time to handle the claim and the level of satisfaction of the settlement. So in case damages occur during the move, we will not leave our customers in the dark with contact information of an unknown, poorly accessible, often unwieldy insurer. We have imposed the KPI on ourselves to settle each claim within a maximum of 30 days, barring extremities and exceptions.
Damage claim process, how you submit a claim for damages?
Insurance for removal goods is from house to house provided that this process is not interrupted (for example by interim temporary storage).Should you suffer damages, despite all our best efforts, then we kindly request that you immediately report this to the movers during the move (in order for them to take note and pictures) and to the AGS office either by email, within two working days. Your entitlement to compensation becomes null and void in the event that you fail to report visible damages within fourteen days of completion of the move. We ask you, as soon as the damage is discovered, to make photos of the damaged items. You should keep the damaged items available until it is determined whether the damaged items should or should not be inspected by an expert physically.
We request you to also make available purchase receipts/ invoices (or print screens from your banking app), or, if not available, make a note in advance for yourself when each item is purchased, where and for which amount.Upon receipt of your first claim notification, you will receive from AGS a link to the online claim form. Here you can fill out the damaged items information and pictures and click the submit button, after which we receive your full claim. The insurance company will eventually determine and decide on the amount for settlement, were the aforementioned insurance policy is used as guideline. For motor vehicles the insurance starts at the time of loading in the transport unit and the insurance ends at the time of unloading from the transport unit. Any damage to your motor vehicle must be reported immediately upon receipt of the motor vehicle and recorded on the appropriate report.
Some important information for you regarding damage value determination
We will of course do everything to prevent damage to and/ or loss of your goods and motor vehicles. However, the reality is, unfortunately, sometimes different.Apart from the relocation trajectory that we control, we have to deal with, among other things, customs inspections and visitations, as well as with deviating circumstances during the transport by truck, boat or plane. It is partly for this reason that we have decided to offer insurance based on replacement value, whereby in case of “total loss” or loss of compensation on the basis of new value will take place.
This does however not automatically apply to:
- items whose day value before the damage amounts to less than 40% of the original (new) value;
- items that have been withdrawn from the use for which they were intended;
- items that are not (against new value/ catalog value) on the High Value application form;
- household effects that are older than 42 months at the time of the damage;
- things that are generally accepted as things that are worth less by time, for example, cars, motorbikes, boats, computers, etc.
Our insurance is a goods transport insurance and therefore does not cover theft from the home, fire damage before/ after delivery, damage to motor vehicles etc. that is not a direct and indisputable consequence of transport.
Excluded from Insurance
Despite the extensive coverage of our insurance, there are a number of things that cannot be insured under a goods transport insurance policy. This concerns, among other things; jewelry, money, plants, livestock, decay of goods, consequential damage.
Our policy is a policy for removal goods (+ motor vehicles), that is to say that this insurance covers the risk of damage to removal goods that can be considered part of the normal household and that do not have a risk-increasing character (oil, cleaning materials, chemicals, coarse inventory, etc. have a risk-enhancing character). Damage to your removal goods as a result of, for example, leaking packaging is not insured. Damage to motor vehicles as a result of additional cargo in, on or next to these vehicles is also not insured. Finally, we point out the fact that a “run empty” battery cannot be claimed under the insurance.