Agent Business Manager VACANCY (ft, 40 hours)
“Can you help us manage our agent business?”
Who are we?
We are AGS Global Solutions – Netherlands, founded in 1977 and we stand for;
Completely carefree moving. Anywhere in the world.
Our approach is characterised by a top quality service, personal attention, flexibility and professionalism. Our clients have been able to benefit from our expertise and experience for more than forty years, which guarantees a perfectly cared for national or international move. AGS Netherlands forms part of the Dutch Noble Mobility holding company and Noble Mobility forms part of the worldwide French moving conglomerate named Mobilitas.
Our mission Driven by the will to exceed expectations through being a leading service provider for worldwide removals, with true passion for our work and conducting operations with honest concern for the environment. We achieve this by utilizing dedicated global thinking, while relying on local knowledge. Moving boundaries and pushing the bar, every day!
Our vision To be the absolute best in helping the families we move feel at home soonest, in a new country, in a new environment, in their new home.
So who are we? We are (to name but a few) Mart, Nadia, Manon, Jurgen, Ineke, Carlos, Paulien and Daisy and we do our absolute utmost every day to keep our clients happy. We manage to realise this by adopting a personal approach, by feeling responsible for the task in hand and by sharing our successes. We feel motivated and inspired by the freedom we are given and as a result of the challenging objectives we set and achieve together.
What are you going to do? Not only do we move our own clients around the globe. AGS Netherlands also is a well-known and renowned partner for overseas removal companies that need a move partner in the Netherlands. Just as we have partners abroad to take care of our moving services, of course these removal companies also need partners to perform the work for their clients in the Netherlands or throughout Europe. And that is the core of this job.
It is your honourable task to build, maintain and expand our existing relationships with overseas moving partners and find and create new partnerships. So you wear both a purchasing cap and a selling cap. You set rates, you give rates, you consign booked partner moves internally and of course you consign our own moves to overseas partners.
You manage partner (price) agreements that are in place, you are the point of contact in case of escalations or ambiguities, you are the one who monitors quality, you make (annual) rate agreements and you evaluate the collaborations.
Which qualities do you need to have in order to have a successful and happy career with us?
You must minimally have a MBO+ (Intermediate Vocational Education) work and thought level, you are commercially schooled or have already gained work experience in a commercial (and preferably logistical) environment and you are fully aware there is only one way to achieve long term success and that is by establishing a frank and honest relationship.
- You are representative, commercial to the very core, you are an authentic personality with a positive mind-set and with a natural capacity for empathy;
- You are eager to learn and absolutely love winning;
- You can quickly and easily switch, you can be highly productive in a stressful environment and, above all, you always look for the best possible deal, both for your client and for us;
- Your English is very good and you are an easy discussion and sparring partner for foreign clients;
- You have numerical insight, are able to analyse and negotiate;
- Dutch is a huge advantage but not mandatory;
All of this you will be doing with a natural thoroughness. Since you are dealing on a daily base with agents & partners all over the world, you connect well with all cultures and personality types.
You understand good and thorough admin is absolutely essential for the process and you feel responsible for, and own, your activities and clients.
What can you expect from us? Great colleagues with a healthy dose of humour who will enjoy teaching you the tricks of the trade. A dynamic work environment with plenty of challenges. But it goes without saying that we would like to reward you for your successes too. We therefore offer a competitive salary, a laptop, a mobile, a challenging bonus scheme and a company which is experiencing rapid growth and in a position to offer various possibilities such as Friday afternoon drinks, cheap fitness via the employer and a fresh piece of fruit every day.
Have we ticked all your boxes? Then please send us your cover letter and CV by email as soon as possible; email@example.com.
Would you like some more information? Please don’t hesitate to call Jordan, AGS Netherlands’ manager. He can be contacted on 06 5273 4790.
N.B. a personality test may form part of the selection procedure.